Restriction for Reefer Container Imports to Lianhuashan, Jiaoxin, and Zhanjiang, China

Due to the COVID-19 pandemic impact, the Chinese Authority has announced the suspension of reefer shipment imports to Lianhuashan, Jiaoxin, and Zhanjian in China until further notice. 

Thinking about your cargo planning, please find below a table with the details pertaining to reefer cargo imports at the ports of Lianhuashan, Jiaoxin, and Zhanjiang.
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Please note that all additional costs, risks, and liabilities related to the storage or movement of the cargo after discharge will be on the cargo owner’s account. We regret the inconvenience that these circumstances may cause, and the terms of this notice shall be read in conjunction with and without prejudice to Hapag-Lloyd’s Bill of Lading / Sea Waybill terms and conditions and the Hapag-Lloyd tariff applicable thereto.

If you require additional information related to the above changes, please contact our customer service team at your location who will guide you based on your individual situation.

An easier way to communicate with our India offices is coming to you!

Providing efficient and smooth customer service with high responsiveness and fast issue resolution is at the top of our agenda. Our Strategy 2023 has set us on a clear path towards becoming number one for quality in the industry, and this means placing a high priority on what matters most to us: You.

Since January 2020, we have launched five Quality Promises which will be the foundation of our partnership with our customers and pave the way for necessary quality improvements in our industry. In order to achieve the strategic goals and deliver our Quality. Promises, effective from July 26, 2021 we will take further steps and implement the following changes in our commercial organization.

  • Establishing specialized and dedicated team members just for your business. It aims to increase the quality of the answers you receive from us, and we will be able to assist you with any inquiries you might have in a more efficient manner. Later, we will be sending you a separate message with the details of your cluster contact, so stay tuned!
  • To ease the way you communicate with us, we will implement one mailbox India@service.hlag.com for all customer service related inquiries. This means that you will only have to go to one place for all your questions, simply send your inquiry to the central email address – don’t forget to include your Shipment, Container, or Bill of Lading number in the subject or body of the mail so we will be able to help you! All other existing mailboxes for customer service, other than the above given email address will be discontinued as of July 26, 2021
  • Upon your initial email to the central mailbox, you will receive a confirmation message that includes a Case Number and Quick Link to use during follow-up or connect with our colleagues who are working on the case via a phone call. Only a reply to the case will ensure that the thread of communication is maintained under the already filed case
  • Upgrading the Contact Centre with the existing mainline number: 1800 2660323 – by putting in your Case Number or Shipment Number, the call will be fast-routed to the corresponding agent or team for more personalized service
  • Streamlining the Contact Centre prompts for easier and quicker accessibility

Manual Shipping Instructions and requests for Bill draft amendments shall continue to be sent to doc.in@csd.hlag.com.

We believe our Strategy 2023 will be a strong differentiator from our competitors, so we invite you on board our journey to become the benchmark of the container shipping industry, setting the quality standard and thereby offering you unrivalled levels of reliability and quality service.

If you have any questions or comments, we are happy to hear them and help! Please send us an email or contact your local Hapag-Lloyd office.

EC5: Customer Advisory – MOL Charisma 0216E

As advised in our Customer Advisory dated July 7, 2021 the vessel MOL Charisma, serving in our East Coast 5 (EC5) Service, ran aground shortly after departing Vung Tau on July 5, 2021. The vessel was refloated on her own.

The vessel has now arrived Vung Tau and is currently at anchorage. Based on initial survey assessment, the vessel requires repair and is unable to continue her intended voyage in the EC5 service.

Based on the latest updates, the vessel will be berthing at port of Cai Mep on or around July 20, 2021. The plan is to discharge all cargo on board MOL Charisma and to transfer onto ONE Honolulu 213E, to the intended destinations, subject to final confirmation and change.

We regret the inconvenience caused and thank you for your understanding in this regard.
Should you have any questions or concerns, please contact your sales account representative for additional information.

South East India – Europe Express (IEX) – Void Sailings
Alternate Routings

We would like to inform you about the following schedule updates of South East India – Europe Express (IEX).

On short notice we unfortunately need to share a void sailing position on July 19, 2021 departure Krishnapatnam, India. In addition to the pre-existing void sailings, our MV AL MANAMAH will have to proceed into dry-dock for vessel-class renewal and will return to the service in late September.

Please note the sailing details as follows:
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Is the void positions interfering with your cargo planning? Don’t worry, we’ve got your back. We’re happy to present to you the following alternative routings:

Alternate routing for IEX Westbound:
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Alternate routing for IEX Eastbound:
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USA: Union Pacific Import rail traffic suspension from the West Coast.

As the international intermodal supply chain continues to be stressed at both the west coast marine terminal complexes as well as some inland markets, Hapag Lloyd’s US West Coast rail partner Union Pacific is taking some actions to improve fluidity and throughput by restricting import cargo flow from the West Coast ports to Chicago / Joliet market. 

Effective Sunday July 18, 2021 at 2359 PST, UPRR is suspending import rail traffic from all US West Coast Marine Terminals (LA / Long Beach, Oakland, Seattle, and Tacoma) for up to 7 days.  Cargo will be held at marine terminals until the suspension is lifted.  Hapag Lloyd will monitor the situation, and will provide additional updates as details are available.  

You’re invited. Join the Virtual Meet and Greet with world famous skipper Boris Herrmann

We want to remind you of your chance to meet one of the world’s most famous skippers Boris Herrmann, and hear more about his adventurous non-stop around the world race in his sailboat during the Vendée Globe regatta. Register for the event in just a few clicks.

When: July 22th 2021, 5 PM (CEST)
Where: Online (Microsoft Teams)

Questions can be asked during our LIVE Q&A session. Boris is excited to chat with you!

There’s an update in the vessels serving West Coast North America and Australia and New Zealand

In connection with the news shared with you on June 25, 2021 we would like to inform you that our vessels in the service linking the West Coast of North America with Australia and New Zealand (WSN) continue to have unrecoverable delays caused by the current congestions. This unfortunately affects the phase-in and phase-out dates, which are still subject to further delay at Melbourne.

For your reference, please find below the latest confirmed schedule for both vessels, where you will be able to see the phase-in and phase-out dates between June and July, 2021.

For your reference, please find below the latest confirmed schedule for both vessels, where you will be able to see the phase-in and phase-out dates between June and July, 2021.

If you require more information related to the above changes, please visit the Online Business Suite in the Hapag-Lloyd website. As an alternative, please contact our customer service team at your location who will guide you based on your individual situation.

You’re invited. Join Hapag-Lloyd’s Customer Connect – Special Edition

An important step in our journey towards becoming number one for quality will be unleashed for our customers in India! Register for the event in just a few clicks and learn more. 

When: July 22nd 2021, 3 PM (IST)
Where: Online (Microsoft Teams)

Providing efficient and smooth customer service with high responsiveness and fast issue resolution is at the top of our agenda.
In order to achieve the strategic goals and deliver our Quality Promises, we have taken further steps and implemented following changes which will be introduced in the session:

  • One Service Mailbox
  • Communication Enhancements
  • Establishing specialized and dedicated team
  • Streamlining the Contact Centre

Questions can be asked during our LIVE Q&A session. We’re excited to chat with you!

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