Air India offered flexibility for rebooking and charge waivers for fliers affected by recent travel restrictions imposed by various countries for Indian passengers
For passengers affected by International travel bans imposed by various countries on travellers from India, Air India has offered waivers to passengers. For passengers holding tickets for countries like US, UK, UAE, Singapore and other countries that imposed travel bans, the airline is offering waiver facilities.
“Due to continued impact of COVID-19 across the globe bringing uncertainty in travel plans, Air India is offering various Waivers/flexibility to passengers who are holding tickets for international travel,” it tweeted on Thursday.
Among waivers and flexibility options offered by the airline include: Flexibility of Routing Change, Flexibility of Sector Change, Enhance Travel Validity, Waiver for Fare Difference and Change penalty, Flexibility of Cabin Change and Enhanced Refund Validity.
The waivers are applicable for tickets purchased for travel after May 4, 2021, till the time the entry requirements are relaxed. However, for passengers whose scheduled flights were cancelled, date of issue of tickets is impertinent, the airline said.
Air India waived off the charges for changing first date, flight, or sector for passengers affected by revision of entry requirements as well as flight cancellations.
Passengers affected by revision in entry requirements, will be allowed to re-book for a future date till October 31, 2021 at nil charges, except dates within the black-out period: Ex-India: July 25- September 5, 2021. Ex-US: June 1- July 10 2021(since revision in entry requirement is ex India only, the date range does not pertinency.
In cases, where passengers want to re-book during the black-out period and same booking class is not available, an applicable difference of fare will be charged. Sector change will be allowed only if Origin and Destination country remains the same, rerouting charges will be waived but the difference of fare will be applicable.
Flights between India & UK
In view of UK government’s new compliance measures effective April 23, 2021, which has resulted in changed travel conditions for passengers and also reduced frequency on IN-UK-IN route, waivers are applicable from April 23, 2021 onwards till flight conditions are normalised, said Air India. Charges of chasing date or flight will be waived. First change will be free, for any subsequent changes, original ticketing conditions would apply.
In case passenger’s scheduled flight is cancelled, for passengers desiring to take refunds, zero charges will apply.
Passenger will be allowed to re-book for a future date before 29th October 2021. Except Black-out period as mentioned below: Ex-India: 01st August- 10th September 2021 Ex-UK: 15th July- 15th August 2021 Free change can be availed only once, in case of subsequent changes, rules as per the original booking class will apply.
Flights between India and UAE
Restrictions are imposed by the UAE Government banning entry into UAE other than UAE Nationals and exempted category between 25th April 2021 up to 31st May 2021. In view of the same, one free date change to passengers holding confirmed 098 documents for sector India-UAE –India during the above period of travel ban, will be allowed to any future date as per the validity of the ticket, except the exempted categories. The difference in fare if applicable will be charged. In case the passenger wants to cancel the ticket, NIL cancellation charges will apply.
Flights between India and Singapore
For passengers affected by Singapore’s ban on entry of Indian citizens from April 23, one free date change to passengers holding confirmed 098 documents for sector India-Singapore-India, during the period of the ban. The date may be changed to any future date as per validity of the ticket. Fare difference if any will apply. In case the passenger wants to cancel, nil charges will apply.
Source: Times Now News